Returns & Exchanges
At WOODstack, we want you to be fully satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on unworn, tagged merchandise. Please ensure all footwear is returned in its original box and apparel remains in pristine condition to qualify for a refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all original tags and shoe boxes are included and undamaged.
Ship It Back
Affix the prepaid shipping label provided through our portal to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing